- Knowledge Base
- Getting Started
- Setup Checklist
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Getting Started
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Training Videos
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Product Updates
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PMS Integration
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Home Guides
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Area Guides
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Guestbook
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Guests
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Messages
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SMS Webchat
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Scheduler
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Alerts
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Guest Surveys
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Extend Stays
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Import Contacts
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Reports
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Tags
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Team
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My Profile
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Miscellaneous
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Troubleshooting
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Sample Saved Responses
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Work Orders
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System Messages
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Message Templates
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Announcments
RueBaRue Implementation Checklist
Here are the steps to set up your account.
PMS Integration
- Contact us at support@ruebarue.com to enable PMS integration. The integration will automatically create all your property and destination guides, and import guest reservations.
Branding & Timezones
- Brand your Guestbook with your logo and company color schemes.
- Add your company timezone.
Property Guides
- Set up the Master Home Guide (template to update all home guides).
- Update Home Guides rental-specific information.
- Add Tags and attach them to property guides.
Destination Guides
- Add, remove, and organize your Area Guide Tabs/Menu. E.g. Beaches, Parks, Ski Resorts, Rentals.
- Update Destination Guides for each area or community.
Scheduler
- Update the templated Scheduled Messages.
- Add tags to scheduled messages.
Team & Messaging
- Set up your Team page and hours.
- Set up an out-of-office message.
- Set up call forwarding.
- Create Saved Responses to guests' frequently asked questions instantly.
- Install RueBaRue Guest Messaging App for property managers to make it easy to stay in touch with guests.
- Enable desktop notification.
5-Star Review
- Create a 5-Star Review message by going to the Scheduler and using the macro [FiveStarLink].
- Add the links where you would like the review to be left by clicking on Settings> Five Star Review.
Surveys
- Create a Survey to filter for 5-Star Reviews.
- Go to the Scheduler to create a message to send out the survey and add the macro for the survey you just created.
Before You Go Live
- Add yourself as a Guest and test sending messages to yourself.
- Turn on Scheduled Messages.
Contact Support for assistance with setting up your account.