List of saved text responses for quick replies
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Give me a minute
Let me check on that for you. It may take a minute or two.
Apologies
Please accept our sincere apologies. We strive to make your stay as enjoyable and stress-free as possible and regret that we missed the mark.
Approved early check-in
Your early check-in request has been approved. Please let us know if there’s anything we can do to assist you during your stay.
Approved late check-out
You’re approved for a 12 p.m. check-out. Please disregard the 11 a.m. check-out message you’ll receive tonight. Thanks!
Contract signature needed
I’m following up regarding the signed agreement that’s required for you to rent the home. Please check your email (or spam folder if you don’t see it), and e-sign the agreement as soon as possible. Once you sign it, your booking will be complete. Thanks!
We look forward to hosting you!
After-hours check-in
This is a courtesy text to inform you that our office closes in one hour. If you will check in after hours, please call xxx-xxx-xxxx for assistance.
Check-in time
Check-in time is 4 p.m. We ask that you respect this time which allows our cleaners to have the house ready for your arrival. Please let us know if you have any questions.
Check-in time with the possibility of early check-in
Check-in time is 4 p.m. We ask that you respect this time as it allows our cleaners to have the house ready for your arrival. If we are able to provide an early check-in, we will notify you as soon as possible.
Check-out time
Check-out time is at 11 a.m. We hope you’ve had a wonderful stay!
Detailed check-out time
Check-out time is at 11 a.m. Please refer to the Departure Tab and Welcome Email for details. We hope you’ve had a wonderful stay!
A day before check-out time reminder
Good morning! This is a friendly reminder that your check-out time tomorrow is 11 a.m. If you plan to leave earlier, please let us know as it helps our housekeeping staff immensely. We hope you’ve had a wonderful stay — and safe travels to your next destination!
A few check-out reminders:
Please be sure to empty the refrigerator, remove the trash and start the dishwasher. Make sure the furniture is placed the way you found it, and leave any wristbands or access cards where the next guests can easily see them.
Please let us know if anything was amiss or what we might do to improve. We aim to provide the best guest experience possible.
If you’d like to stay with us again, here’s a link to our properties: https://www.XX.com. We’d love to welcome you back — and offer you a 5% repeat guest discount. Thanks again!
Check-out thank you
Thank you for staying with us — and safe travels! Please let us know if anything was amiss or what we can do to improve the home. We aim to provide the best guest experience possible. If you’d like to stay with us again, here’s a link to our properties: https://www.XX.com.
It was great to meet you. We hope you can stay with us again soon!
Decline too-early early check in
We’re very sorry, but the check-in time you requested is too early for us. We do not typically offer check in at that time due to the strict work schedule our staff follows.
Decline early check-in (basic)
We’re very sorry, but your vacation rental is not available for an early check-in. We will have your home cleaned and ready for you at our normal check-in time of 4:30 p.m.
Decline early check-in (with a heads up when the home is ready)
We do not currently offer early check-in. But we would be happy to text or email you as soon as housekeeping and maintenance have prepared the property. Please call us at xxx-xxx-xxxx with any questions.
Decline early check-in (with an explanation)
We’re very sorry, but unfortunately, we can’t accommodate the early check in you requested. We do not typically offer early check-in as our cleaning staff needs sufficient time to prepare the homes for arriving guests.
Decline late checkout (long version)
Unfortunately, another guest is checking in after you, so we are unable to extend your check-out time. We apologize for any inconvenience, but our housekeeping staff needs time to get the home ready for the next guests. We appreciate your understanding.
Decline late check-out (short version)
We’re very sorry, but we can’t accommodate the check-out time that you requested. We do not typically offer late check-outs due to the strict schedules required for our work staff.
Early check-in approved
Great news! We can provide the early check-in that you requested. Do keep in mind that the fee for an early check-in is $15 per hour. Please let us know your expected arrival time so we can have everything ready for you.
Early check-in request (with details)
If your vacation rental is available for early check in, we will text you 1 day prior to arrival. If you plan to arrive prior to noon, the fee for early check in is $75; from noon to 2 p.m. the fee is $50; and from 2 p.m. to 4 p.m., the fee is $25.
Early check-in request
Our team is still preparing your home at this time. Check-in most likely will be at 4 p.m., but if it’s sooner, we will let you know. Thanks!
Late check-out approved
Great news! We are able to provide you with a late check. The fee for a late check-out is $15 per hour. How late would you like to leave?
Lost and found
Hello [first name]! Our cleaners found _______ at the home after you checked out. If this belongs to you, it can be picked up at our office or sent to you for a $XX shipping fee. Please let us know how you would like to proceed. Thanks!
No late check-out
Unfortunately, due to a tight cleaning schedule, we are unable to provide a late checkout at this time. Thank you for understanding! As a reminder, check-out is 10 a.m.
Please refer to your digital guestbook
Please refer to the home guide in the digital guestbook we sent before your arrival for specific questions about the home.
Post-check-out thank you (short version)
Thank you for staying with us! Have a safe trip home. We hope to see you again!
Post-check-out thank you (longer version)
Thank you for staying with us! Have a safe trip home. We hope everything met your expectations. If you would like to rebook this property, please reply here. Or if you would like to try a different property, here’s the link to our listings: xxxxxxxxx.
It was lovely to meet you. We hope to see you again!
Home is ready
Your home is ready for check-in. Enjoy your stay!
Home is ready at
Great news! Your home will be ready for you after 1 p.m. See you soon.
Survey Response
Thank you for your feedback!
Early departure thank you
We appreciate you letting us know. We hope you enjoyed your stay. Safe travels home!
Work Order
Thank you for reporting this issue. We will take care of this matter as soon as possible.
Work Order follow-up (completed)
Thank you for letting us know about this issue. Our team reports that all necessary actions have been completed. Enjoy the rest of your stay!
Work Order follow-up (incomplete)
Thank you for reporting this issue. We will complete the repairs after you depart. If you discover any additional issues, please let us know. Enjoy the rest of your stay!