Setting Up SMS Webchat

To install SMS Webchat, go to the new SMS Webchat Settings page, copy the Embed Script, and paste it directly before the end of the <body> tag on your website's global footer. This step will display a chat icon at the bottom right of your website.

From the SMS Webchat Settings page, you can create three different automatic replies so visitors see the message you want when they send a message.

  • The welcome message that appears on the chat popup
  • First auto-reply when a visitor sends a question
  • Out-of-office response for visitors

The Tab Background color found on the Settings Branding page is used for branding the Webchat popup.