My guest did not receive a scheduled message

If your guests did not receive the scheduled messages, please check for the following:

1. On the Guests page, verify the guest's phone number is correct and there are no characters in the phone field. (i.e. cell, guest name).
2. Check your SMS delivery hours under Settings/Messages.
3. Check the Property ID on the Property Guide and verify that it matches exactly with what is in your rental software.
4. Make sure there is a Destination Guide attached to the Property Guide.
5. Check the Automated SMS Sent under reports to confirm there was not an error when the message was sent.