Message not sent to a last-minute booking

If your guest booked last minute and did not receive the scheduled SMS or emails, please verify the below settings.

1. Check that your scheduled messages have the toggle for Include in Last Minutes Bookings is turned on.
2. On the Guests page, verify the guest's phone number is correct and there are no characters in the phone field. (i.e. cell, guest name).
3. Check your SMS delivery hours under Settings/Messages.
4. Check the Property ID on the Property Guide and verify that it matches exactly with what is in your rental software.
5. Make sure there is a Destination Guide attached to the Property Guide.
6. Check the Automated SMS Sent under reports to confirm there was not an error when the message was sent.
7. Verify the guest's email.