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Getting Started
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Training Videos
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Product Updates
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PMS Integration
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Home Guides
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Area Guides
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Guestbook
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Guests
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Messages
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SMS Webchat
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Scheduler
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Alerts
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Guest Surveys
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Extend Stays
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Import Contacts
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Reports
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Tags
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Team
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My Profile
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Miscellaneous
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Troubleshooting
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Sample Saved Responses
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Work Orders
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System Messages
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Message Templates
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Announcments
How do I know if text messages are going out to guests?
Go to the Guests page. If you see a blue checkmark next to the message name, the message was sent.
You can also click Reports on the top menu, then click Message Log. Here you will see a log of your text messages. If you see a red highlighted line, there was an error. You should verify the guests' phone number to make sure it's not a landline. Or if the guest is from outside the country, make sure you've added + Country Code before the phone number.