- Knowledge Base
- Alerts
- Create an Alert
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Getting Started
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Training Videos
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Product Updates
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PMS Integration
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Home Guides
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Area Guides
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Guestbook
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Guests
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Messages
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SMS Webchat
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Scheduler
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Alerts
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Guest Surveys
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Extend Stays
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Import Contacts
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Reports
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Tags
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Team
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My Profile
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Miscellaneous
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Troubleshooting
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Sample Saved Responses
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Work Orders
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System Messages
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Message Templates
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Announcments
Add an Alert
Use this section to send an alert to all your guests by email or SMS/text. The alert will use guest information such as arrival date, name, phone, and email address.
- Go to the Alerts page.
- Click Add an Alert.
- Add the Alert Name (this is visible only to you and not to the guest).
- Select Text from a template if you have one or create the message in the message box.
- Use tags to send alerts to select properties (Learn more about Tags here).
- On the Guests drop-down menu, select from Staying, Arriving or Departing.
- Next, select Staying on or between, and then select the date.
- You can Send Now or Schedule it for a later date.
- Select how you want to send the alert, either by SMS or email.
- Click View Macros to personalize the alert.
- Click Save if sending immediately or Schedule if you have scheduled the message to be sent at a later date.